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IT Support Specialist

ALEX ? Alternative Experts, LLC (ALEX) was founded in 2007, and headquartered in Dumfries, Virginia. ALEX is a woman-owned, award-winning and trusted solutions provider and partner. We provide scientific, technical and professional services, specializing in rapidly staffing and managing mission critical programs for both government and commercial organizations. We are the perfect fit for the future.
Job Title: IT Support Specialist
Location: Stafford, VA
Description:
ALEX - Alternative Experts is now hiring a skilled IT Support Specialist for an immediate opening. The successful candidate will be responsible for Technical Hosting Support to assist the customer transition applications from data centers to an Azure based platform. Specific duties include but are not limited to:
Planning & delivering customer support services (installation, troubleshooting, user assistance, & training)
Diagnosing and resolving problems in response to customer reported incidents
Planning and analyzing work processes
Researching and reporting trends and patterns of problems
Developing training materials and performing computing/information system training sessions
Developing and maintaining problem tracking databases
Installing, troubleshooting, and maintaining hardware and software
Performing backup and recovery operations
Consulting with users to identify needs and requirements
Conducting feasibility studies and trade-off analyses
Preparing business cases
Applying information security and information assurance policies, principles, and practices
Supporting agency eProcurement system, a segment of its SAP-based enterprise resource planning system
Required Qualifications:
6 or more years of hands-on IT support experience
Experience using Microsoft Office suite (Word, Excel, & Outlook)
Excellent written & verbal communication skills
Required Education:
Bachelor's Degree in relevant IT field OR 4 years of additional IT experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Applicants must be able to perform the essential functions of the job.



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